FAQs for British Tennis Team Members

How do I make a claim?

You should complete the form at which can be found here

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Where do I submit my claim?

Once completed, the form should be sent to Howden, Tricorn House, 51-53 Hagley Road, Birmingham, B16 8TP.

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Am I covered wherever I play?

You are covered wherever you are participating in tennis activity.

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How many times can I make a claim?

There is no limit to the number of claim that you can make in respect of separate accidental injuries you suffer whilst playing tennis.

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How long does it take to process a claim?

Once all the necessary information/documentation has been provided to us we will pass this to insurers. They need to authorise the claim and this can take up to 10 days, although we will always endeavour to have you claim dealt with as quickly as possible. 

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Can I choose the physio I see?

Yes, you can see whichever physio you are referred to by your GP.

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I was injured not playing tennis. Can I still make a claim?

No, the cover is only there to respond to accident injuries suffered whilst playing tennis

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Are my family covered as well as me? They are not Team Members?

No, the cover is provided as a benefit of your individual team membership.

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My injury occurred whilst I was a Team Member but now my membership has lapsed. Can I still make a claim?

As long as the accidental injury occurred whilst you were playing tennis while your membership was in force you can submit a claim.

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I have now joined Team Membership however, my injury occurred before I purchased membership. Can I now make a claim?

No, the policy covers accidental injuries suffered whilst playing tennis during the period that your membership is valid.

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Where do I find the insurance policy?

Details of the insurance cover, including the Personal Accident policy wording, can be found here.

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Is there an age restriction to the cover?

There is no cover for any team member aged over 75 years.

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How long does the insurance last for?

The insurance cover is a benefit of team membership and is valid as long as your British Tennis Team Membership is valid.

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Is there an excess?

You would be required to pay the first £50 of any physiotherapy treatment received.

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